Auto-fill ticket template - Spiceworks Community
WEBDec 6, 2012 · Is there a way of setting up auto-fill ticket templates on the User Portal. E.g. If you get regular calls regarding the same information, you could setup templates that they can choose from and it will fill in a new call and submit it for you. It will enter there name, a set subject and description, set a default response time and fill in all the info for them. This is just to speed up the use ...
Ticket Template - Spiceworks Support - Spiceworks Community
WEBMay 1, 2019 · You can create tasks for each ticket and check them off as done. You can also add new or existing checklist, assign them to a specific ticket or to a category, or create a template. This might be what you are looking for. I use it for my junior help desk technician that need a “little” help with not skipping steps what to do next.
Create Ticket Templates - Spiceworks Community
WEBJun 2, 2020 · This is using the On-Prem installed version. You can’t create a ticket template for this, however you can use Ticket Checklists! Okay, thanks - I’ll have a play with this and see how it works. I am looking to have a custom template for specific ticket types and I am not sure if this is possible or not. The main scenario would be for when a ...
Use Microsoft Onenote to manage notes and tickets via Email
WEBNov 14, 2011 · Step 1: Using One Note and Outlook to email your help desk. Assuming you have properly set up your Spiceworks help desk to send and receive email you can easily put Outlook and One Note to work. I’m using Office Professional Plus 2010 so that’s what I’ll go by for this How to. If you like, you can do as I’ve done, and set rules to give ...
A Help Desk Ticket Template - Email - Spiceworks Community
WEBNov 11, 2011 · This HTML helpdesk template provides a nice clean display with the original ticket description on the top along with complete ticket history below. Essentially I polished this up a bit with some minor changes to the layout and formatting as well as a couple of spelling mistakes. I also added email links. The original code can be found via the ...
How to configure New Ticket template - Spiceworks Community
WEBMay 25, 2011 · How to configure New Ticket Template. ... Are you referring to the new ticket fields that your users fill ...
Changing a ticket e-mail message to include custom field …
WEBNov 21, 2012 · Hello, We are new to SpiceWorks and I’ve just created a custom form via the User Portal so that myself and colleagues can create tickets for change management. So I’ve created a custom form and inserted text boxes, check boxes, drop down boxes etc to give us the options which we need to complete when creating a change management ticket. When we complete the form and click submit ...
How can I create a template and custom field for tickets?
WEB4 days ago · I’m very new to everything related to IT and Spiceworks and I’m trying to use the ticket system more like a record of the things done than anything but I want to personalized the tickets and create a template so it’s easier to understand and faster to make but I can’t find where can I create a template and where to create a custom fiel. I will really appreciate it if someone can guide ...
Recurrent help desk calls - Spiceworks Community
WEBJun 24, 2008 · Example, you fill in the Summary and Contact (although I did an earlier post about populating contact info that uses the same premise). When you select your category, it drops the other info into place for you, i.e., Related To, Assigned To, Due Date, Priority, and possibly description (but this one is not usually associated with cascaded ...
HTML Help Desk Ticket Template - Email - Spiceworks Community
WEBDec 11, 2009 · To add this to your help desk ticketing, on the left side of your SW navigation bar under My Network go to Settings > Help Desk Settings. Half way down the page you will see a heading “Ticket Notification Templates” below are two ticketing options, one is Plain Text only and the other is HTML/Plain Text.