As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

Having a configuration management database (CMDB) can be a huge asset. After all, it provides a holistic view of your IT environment, captures the true impact of the thousands of changes you make ...

In getting ready for a Webinar entitled “CMDB Adoption in the Real World – Just How Real is it?” – it occurred to me that several of the most significant results could be summarized in what I might ...

The Configuration Management Database (CMDB) has long served as the backbone of IT infrastructure understanding. It acts as a centralized repository of information, detailing the intricate ...

Why quality matters: Poor CMDB data leads to outages, compliance risks, and bad decisions. Accurate data supports ITSM, ITOM, security, and asset management. How to maintain: Use identification and ...

In the Star Trek universe, a master systems display (MSD) is the screen that appears behind Worf in “The Next Generation,” in the table in main engineering where Geordi La Forge hangs out, and in many ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...