Conversation patterns reinforce relational roles. A manager with 20 years more industry experience than her average team member will likely default to “expert” role, doling out work-related advice ...

A key piece of being a good conversationalist is having active listening skills. You're able to build deeper connections and foster conversations of true meaning when you focus on listening to those ...

The skills of communication and listening may seem obvious, ordinary, or boring. Yet using the basic process of listening helps you connect well with others professionally and personally. In all ...

As business leaders and coaches, we may think we're good listeners. After all, we spend much of our time talking to team members, vendors, clients and other stakeholders. However, talking is not ...

LEND AN EAR: As part of Xpress' annual Wellness Issues, we reached out to professionals whose education, livelihood or service has trained them to be adept listeners. Photo by Thomas Calder When it ...

Leadership today demands more than strategy or skill — it demands self-awareness. The ability to stay curious is what keeps ...

For truly effective communication, business people must hone their listening skills to ensure they fully understand the whole message: not just the content, but the motivation behind what's being said ...

Listening skills assessment is as important as technical skills assessment in many performance evaluations, particularly for those employees who deal directly with clients or the public. While it is ...

Along with the food, festivities and family traditions come those cringeworthy moments: nosy questions, unsolicited comments ...

In my training to become a leadership coach, I realized that so many of the skills required for great coaching could also help leaders to be more effective. Here’s what you can do to be more ...