Some people say these things are not really customer service; they are simply basic common courtesy of interaction and communication.

Important Qualities of Customer Service. Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company ...

Social media usage continues to grow explosively. Not surprisingly, businesses want to leverage social media for customer acquisition and retention, as well as brand building. Providing good ...

Anyone who has had a customer support e-mail query orphaned by a vendor or who has been forced to abandon a shopping cart midsession knows that online customer service has a long way to go. E ...

This requires some basic customer service training that is catered to their responsibilities and roles in the company. Customer service basics, like being nice, easy to work with, providing a ...

Recently, I visited an organisation to sell a training program that my organisation was conducting on Customer Service.