Customer service is a vital part of any customer-facing business – it is an especially necessary part of the success of a retail business. Although often ignored as a security function, customer ...

Here is the story of how one utility provided us good, then better, then ultimately the best customer service. My family moved last month, a challenging undertaking in the best of times and a whole ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

In Lily Tomlin's classic SNL comedy sketch, her telephone operator "Ernestine" famously delivers the punchline, "We don't care. We don't have to. We're the Phone Company." But new research finds that ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide unite to celebrate a group of employees (and an entire organizational function) ...