In today’s business world, the importance of delivering exceptional customer service cannot be overstated. This is where automation comes into play, offering businesses a powerful tool to enhance ...

Automation, like any other technology, can either augment human capabilities and foster stronger business relationships or degrade them. Take email, for example. After decades of use, most recognize ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

CXA enhances personalization. Customer experience automation uses real-time data and AI to deliver personalized, relevant experiences across multiple touchpoints. Scalable customer journeys. CXA ...

Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial ...

AI startup Anysphere has been riding high over the past two months, thanks to the skyrocketing popularity of its AI-powered software coding assistant, Cursor. The company, which was eyed for ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer service is in a state of crisis—fueled by the loss of talent during the pandemic, ...

Firms in all industries see artificial intelligence (AI) and automation as a means to improve operational quality and customer experience (CX), reduce costs and increase margins. Customer service is a ...

Wonderful Ltd., a startup that provides artificial intelligence agents optimized for customer support, has raised $34 million in funding. The company disclosed the investment on Wednesday. Index ...

BELLEVUE, Wash.--(BUSINESS WIRE)--AnsweriQ, a leading provider of intelligent automation for customer service, announced the availability of its product, Robo Assist, which enables single-click ...