At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: ...

Artificial intelligence is "completely reshaping the way companies interact with their customers," and agentic AI is not just the future but the most transformational technology of our times, Genesys ...

NASHVILLE — Musicians in the country music capital of the world are either one of two things: the cover band playing at Luke Bryan's bar on Broadway or Luke Bryan himself. Genesys clearly wants to be ...

Last week, Salesforce and ServiceNow invested $1.5 billion in Genesys, a customer experience vendor that built its business powering contact centers. Genesys was one of the pioneers of cloud-based ...

Add AI Intelligence to any CCaaS Platform like Amazon Connect, Genesys, Ring Central, Teams Phone and NICE CXone to automate workflows and real-time dashboards. By operating as an intelligent layer, ...

Market Driver The Contact Centre-as-a-Service (CCaas) market is thriving, with companies embracing advanced technology to enhance customer interactions and ensure business continuity. Key trends ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication and collaboration spaces. This week, we highlight in Products: Google’s updates to its CCaaS ...

SAN FRANCISCO & SUNNYVALE, Calif.--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to ...