SMBs are offering richer, more seamless customer experiences—all thanks to AI-powered virtual assistants.

The 24/7 virtual assistant is a key part of CarMax's plan to offer more options to customers across channels while boosting efficiency and improving productivity.

Minnesota leveraged Google AI to create a multilingual virtual assistant. Data from a records request reveals how it’s really being used by a diverse population and potential limitations with ...

While being a virtual assistant is a legit remote occupation, there are scammers promoting virtual assistant scams. Here is how to protect yourself.

Virtual assistants specialise in diverse areas like administrative, technical, creative, social media, or even industry-specific support. What is a specialised virtual assistant?

Many military spouses work as virtual assistants, but what does that mean, where do they find work and how much do they make?

Mary Carrasquillo launched her virtual-assistant business when she couldn't find a job in the pandemic. Here's how she built it.

COVID-19 forced many businesses online, benefitting virtual assistants who were already experienced remote workers.

Low-priced offshore labor is widely available online, but is it worthwhile? We hired four virtual assistants to finish three small-business tasks. Find out how they fared.

Big banks and financial companies have started to offer banking through virtual assistants -- Amazon's Alexa, Apple's Siri, and Google's Assistant -- in a way that will allow customers to check ...