How can unexpected successes be replicated? How can failures be mitigated? What steps can be taken to prevent future catastrophes? These are questions that every organization must grapple with, and ...

Transforming performance isn't just about checking boxes or meeting compliance standards — it’s about transforming systems to deliver safer, more effective, high-quality care for every patient, every ...

No matter what happens with the current health reform legislation, hospitals in the coming decade will have less money and more demands upon them to improve efficiency, outcomes and safety. Since ...

In Australia’s increasingly competitive and fast-changing business landscape, organisations are placing greater emphasis on data to inform strategic decision-making. At the executive level, the CEO re ...

In today's uncertain business climate, many companies are continually evaluating their performance improvement efforts to take control of margin improvement. This involves regularly evaluating the ...

Airlines have long competed to enhance their on-time performance, and new research from the School of Management reveals the most effective strategies for improving rankings in this key indicator of ...

Focus will shift from data collection to using performance information to achieve better results. The Obama administration is moving its performance improvement strategy away from collecting and ...

At the heart of large-scale Pharmacy Benefit Management platforms, where system responsiveness can influence millions of ...

Norwegian Cruise Line Holdings Ltd. NCLH is entering a critical transition phase as it pivots toward a comprehensive ...