Air India Flight AI 171, carrying 242 passengers and crew, crashed into the hostel mess at BJ Medical College shortly after takeoff, resulting in 241 fatalities aboard and at least 38 on the ground. The entire city and the nation reel with grief,

Lawrence Christian had flown to India to bury his father. A fortnight later, his family is now waiting to bury him.

Chandrasekaran told Air India employees that while the reasons behind the crash will be known only once the investigation is complete, they should "stay the course" and not put their "shoulders down" in the face of criticism.