Prompts that can encourage chatbots like ChatGPT to ignore pre-coded rules have been shared online for more than 100 days without being patched, potentially enabling people to use the bots for ...

Businesses and individuals are continually looking for novel methods to improve customer service, optimize operations and provide individualized experiences in today’s digital world. Chatbots, a ...

University of East London provides funding as a member of The Conversation UK. AI chatbots are already widely used by businesses to greet customers and answer their questions – either over the phone ...

Conversational AI, coupled with semantic search, has drastically improved the baseline for speed, convenience and self-service in customer service. It's no surprise, then, that the industry is ...