Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

Amsterdam, the Netherlands - Flow Traders Ltd. (Euronext: FLOW) publishes the 3Q 2025 pre-close call script to be used with analysts post the market close on 25 September 2025. Welcome to the Flow ...

If you've got onboard to the Apple's newly launched slimmest iPhone -- the iPhone Air, then you must have come to know that the phone is eSIM only and you'll need to transfer your physical SIM to eSIM ...

NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, is expanding its patient engagement offerings with the introduction of NextGen® Navigator, a new ...

Editor’s Note: This article is the result of a partnership between The Post and Courier and CBS News. A federal health agency that has promised to scale back its animal research has drawn the ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing ...

The widespread adoption of artificial intelligence has driven rising demand for data centres globally, significantly increasing energy consumption. The International Energy Agency (IEA) said data ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

The chemistry of high-performing groups is no longer a mystery. by Alex "Sandy" Pentland If you were looking for teams to rig for success, a call center would be a good place to start. The skills ...

We list the best video conferencing software, to make it simple and easy to set up and use video calling, for business or pleasure. Video conferencing used to be the domain of enterprises, requiring ...