In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

As for the AI bubble, it is coming up for conversation because it is now having a material effect on the economy at large.

Microsoft has bought Osmos, an AI-assisted data engineering platform, in a bid to enrich its Fabric data platform, ...

The scale of spending in AI is enormous, the pace unprecedented, and some assumptions around ROI remain open questions, JP Morgan has said.| Business News ...

Acronis Cyber Protect secures your data in several ways, starting with TLS encryption for all data sent to and from Acronis ...

After years of AI hype, 2026 brings a reality check. Companies need to prove their billion-dollar bets are worth it. Data ...

With over 24,000 hours saved across key hospitality operations, RobosizeME brings OHIP-integrated automation to the ...

Oracle today unveiled Oracle Retail Supply Chain Collaboration. The new cloud solution enables retailers to more easily navigate an increasingly unpredictable and complex supplier landscape to enhance ...

Oracle and the U.S. Department of Energy (DOE) announced a joint effort to further advance the DOE's current and future AI and advanced computing initiatives, including the Genesis Mission. As part of ...

Hospitals and health systems are entering a period of rapid acceleration in AI. Clinical leaders are reporting tangible gains, from automated note-taking to clearer visibility into patient histories, ...

SAINT JOHN, New Brunswick, Dec. 15, 2025 (GLOBE NEWSWIRE) -- Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...