For years, companies have been moving their most valuable customer data into countless different systems used by marketing, ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Brian Walshe's defense rested on Thursday without calling any witnesses, setting the stage for closing statements on Friday. Walshe did not take the stand in his own defense in his trial as he faces a ...

First sustained operational sorties combine Rivet Joint intelligence gathering with Compass Call electronic attack to refine real world spectrum dominance tactics. The U.S. Force has announced a ...

Ben Bibik lives in Tully. I write as a longtime volunteer firefighter. I am one of the few who has the luxury of working in district that can respond to most of the calls during the daytime hours, ...

Salesforce Inc. gave an outlook for revenue in the current period that topped analysts’ estimates, suggesting the software company is persuading customers to buy its AI tools. Revenue will be $11.1 ...

SAN FRANCISCO--(BUSINESS WIRE)--AppDirect, the world’s leading B2B subscription commerce platform, today announced it has signed an agreement to acquire Tackle, the preeminent cloud go-to-market ...

When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...

For decades, the contact center has been a paradox. It is essential to every enterprise, yet it’s not always treated that way: chronically underinvested, fragmented and inefficient. Customers still ...

Salesforce Chief Executive Marc Benioff is apologizing for comments in which he called for President Trump to send the National Guard to San Francisco. “Having listened closely to my fellow San ...

Marc Benioff is the CEO of cloud-based software company, Salesforce. At Salesforce’s annual Dreamforce conference on Tuesday, Benioff said that the company is saving $100 million a year by using AI ...