Have you heard about the secret Amazon return blacklist? They're quietly banning people who return "too much" — but just how ...

A Phoenix driver recorded the terrifying moment when a Waymo with a passenger inside started driving on a railroad track.

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Americans elected President Trump and Senate Republicans to get our country back on track. That means safer streets, more ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Adobe is warning its Analytics customers that an ingestion bug caused data from some organizations to appear in the analytics instances of others for approximately one day. Adobe disclosed the issue ...

Etihad Cargo, the cargo and logistics arm of Etihad Airways, has launched SmartTrack, a first-of-its-kind service that allows customers to monitor their shipments in real time. The service provides ...

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Effective FSM software streamlines field operations by providing real-time dispatching, GPS tracking, work order management, inventory tracking, automated billing, and customer communication tools, ...