Cognitive dissonance happens when you hold two conflicting thoughts in your mind at the same time — like loving both hamburgers and cows. Cognitive dissonance is a theory in social psychology first ...

Abstract: A new framework for risk assessment analysis in manufacturing is proposed by integrating qualitative and quantitative risk analysis methods. This integrative approach brings about a ...

I was never a big fan of former U.S. Secretary of Defense Robert McNamara (one of the architects of the Vietnam War), but on one matter I thought he was dead right: He always felt a primary ...

Failure modes and effects and criticality analysis (FMECA), a tool developed by U.S. military, has been around since World War II, when it was used to identify and reduce component reliability-related ...

Improving customer experience is on the radar of most organizations (we hope). And that even extends into the highest branches of federal government in the U.S., where officials admit there are many ...