AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

As the new year begins, many people are trying to put their best foot forward setting resolutions that range from improving ...

From basic patrols to integrated risk management, security guard services are adapting to meet today’s complex safety demands. VAN NUYS, CA, UNITED STATES, January 2, 2026 /EINPresswire.com/ — The ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The United Nations rarely moves fast on disarmament. This year, though, it did something unusual. On November 6, the General Assembly’s First Committee, where states debate over questions of ...

James is a published author with multiple pop-history and science books to his name. He specializes in history, space, strange science, and anything out of the ordinary.View full profile James is a ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same. Customers wait, repeat themselves and navigate disconnected systems that ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

For as long as humans have looked up at the night sky, we've wondered who, or what, might be looking back. Journalist Becky Ferreira dives into this rich history in her new book "First Contact: The ...

The idea of contact with extraterrestrial life is something that continues to haunt the popular imagination, so it is not surprising that it appears consistently in movies. After all, there’s ...