T-Mobile thinks more AI is just what its customer service needs
T-Mobile is partnering with OpenAI to develop IntentCX, an AI platform aimed at revolutionizing its customer service experience.
T-Mobile's New AI Service May Soon Handle Support and Make Account Changes for You
For example, if someone reaches out about a network issue, the AI product will be able to look at the network conditions in the user's area to try and diagnose if the issue is wit
T-Mobile Partners with OpenAI to Revolutionize Customer Service
T-Mobile has partnered with OpenAI to integrate AI technology into its products and services. This collaboration aims to improve customer service, streamline operations, and develop new AI-powered products.
T-Mobile embraces AI tech by giving OpenAI customer data
T-Mobile’s motive for the partnership with OpenAI to build IntentCX is to cut down on subscriber loses, the indicator of success for telecom companies. T-Mobile has a relatively low subscriber-churn rate, reporting the best in the industry in an earnings report in July.
T-Mobile to Use ChatGPT Tech for AI-Powered Customer Support
The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next level for T-Mobile customers.
T-Mobile to Supply OpenAI With Customer Data to Boost User Experience
T-Mobile US said it would partner with OpenAI to build an artificial-intelligence platform designed to help the telecom company gain and keep customers. The companies said the new platform, called IntentCX,
T-Mobile teams up with AI to redefine customer service
T-Mobile is making a bold move into AI in 2024, partnering with OpenAI to revolutionize how it handles customer support. With their new system, “IntentCX,” AI will do more than just answer questions—it'll take action.
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T-Mobile Plans to Expand Its 5G Home Internet Service to 12 Million Users by 2028
It's taken some time, but T-Mobile finally seems set to expand its home internet offering. At its analyst day in 2021, it ...
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T-Mobile finally confirms what we have been fearing about its Starlink-powered service
T-Mobile and SpaceX are no longer confident about a 2024 launch for their satellite-based texting service. The two joined ...
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T-Mobile and OpenAI Strike a Deal to Create IntentCX
With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.
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I Tried Verizon's and T-Mobile's 5G Home Internet to See if I Could Kick Cable to the Curb
T-Mobile's modems have screens on them so you can immediately see if the area where you placed your device has strong ...
T-Mobile introduces T-Priority, a new network slice aimed at first responders
Priority, a new network slice dedicated to providing high speeds and the best possible reliability to emergency medical ...
T-Mobile Sees Ebitda Up to $39 Billion by 2027, Fueled by AI
T-Mobile US Inc. expects to increase earnings before interest, taxes, depreciation and amortization to as much as $39 billion ...
T-Mobile forecasts adjusted free cash flow up to $19 bln in 2027
Telecom operator T-Mobile said on Wednesday it expects adjusted free cash flow to be between $18 billion to $19 billion in ...
T-Mobile Strikes Deal With OpenAI
Companies say new AI platform will harvest data on customer interactions to improve service.
T-Mobile Announces 3-Year AI Plan Analyst Says Could Mean 'Sizable Capital Returns To Shareholders'
T-Mobile's unveils a three-year AI-focused plan at its Capital Markets Day, which received positive reactions from analysts.