You can restart the gateway if you’re on a mobile device by clicking here or if you’re on a computer by scanning the below QR code with a mobile device. In the Xfinity app: Locate the …

If you’re using your own modem, verify it’s compatible with Xfinity Internet. Unplug the power from your modem or gateway, wait one minute, and then plug it back in.

Jan 10, 2025 · @EG is absolutely correct, you can definitely attempt troubleshooting via our Xfinity app, it will send a few signals to the modem that may bring it back online.

Mar 1, 2025 · Ever since then, I’ve had to restart my modem/router at least 2-3 times a day as it seems to hang up/stall after a few hours. It’s now to the point it is happening after about 15-30 …

Jan 3, 2025 · If your modem is saying it's offline I would recommend doing a hard reboot on the modem by unplugging the power cord from the back of the modem for 30 seconds and …

Aug 2, 2023 · After an outage, my Wi-Fi was spotty. I used the Xfinity app in my cellphone to try to reboot the Modem. The instructions there and I am sure in the website, only said to unplug the …

Nov 15, 2024 · Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway, our all-in-one WiFi modem and router. Before restarting your gateway, it’s …

May 21, 2024 · I go to your first link and there is no "Restart Modem" link anywhere. If you can tell me how to post a screenshot, I will take a screenshot. As I said above, I have done this likely a …

Jun 20, 2025 · Xfinity customer service says it can't help because my modem is restarting when in fact the modem restarted hours ago and is working fine. I have called 20 times and am ready …

If you rent an Xfinity XB2 or XB3 Gateway and need to factory reset it, follow these steps. A factory reset will erase your custom settings (like WiFi name and password) and return the …