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To really find out what moments of your service have potential to make a difference for your organization and customers, you must get out and prototype. In service design projects, we often find that teams are great at gathering insights, creating journey maps, and maybe even picking moments that matter. But they struggle when it comes to building and testing out these moments. In this online course, we'll pick one moment to prototype. Typically, we'll choose one that's completely new, contains
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